Returns and exchange policy
I hope you love your piece of jewellery. If you want to discuss anything, please do contact me via the “Let’s chat” function as I would be delighted to try to help find a solution.
If you do want to return or exchange your item, you must do so within 30 days of receipt. The return must be in the original condition, not used and in the original packaging. To discuss a return, please contact me via the “Let’s chat” function.
The above returns policy does not apply to bespoke commissions.
Shipping policy
As standard I use Royal Mail Signed For and Special Delivery for posting bespoke commissions. If you would prefer a different service, please let me know during our commission discussions.
Ready-made items purchased through Etsy have various postage options which can be selected at the check out.
I do not currently ship outside of the UK.
Handcrafted jewellery
The beauty of your ANIMA piece is that each is individually crafted by hand. Therefore, there might be small variations that occur, which result in differences to the item photographed.
Every attempt is made to show the true representation of the colours of your piece. However, there may be slight variations in the colours when photographed.
Please drop me a message using the “Let’s chat” function if you would like to discuss further.